Owner FAQs

For properties in most price ranges, we can find qualified tenants within 21 days or less. The rental demand tends to be high in May through August. During the peak season, properties tend to go much quicker, sometimes within days. Winter is the slow season, and properties tend to take longer to rent.

Most often, this is due to not agreeing to the Portal ‘terms and conditions’ first. You need to log in using your PC when you first receive the login information from your property manager. After logging in through your PC, you’ll be able to agree to the terms and conditions. Afterward, you’ll be able to log in using your smartphone.

For a question regarding your statement, please contact our accounting department.

Yes, we are a full service real estate brokerage. We can help sell your property with or without tenants. We have a list of investors who are looking for investment properties, and this can lead to a quick sale. Please contact your property manager for more detail.

We manage all types of residential properties. Our portfolio includes single-family homes, condos, townhomes, duplex, triplex, quadplex and apartment buildings.

We direct deposit the rent into your bank account as soon as the tenant’s payment clears the bank. The bank requires 3-7 business days to clear. This means typically you’ll see your rent payment in your bank between 5th-10th of each month.

We ensure reliable rent collection through our “Zero-Tolerance” collection policy which eliminates delinquency and non-payments. Our collection team does their best to be fair and understanding to tenants, but we also know our property owners depend on reliable rent collection. Even during the Covid-19 pandemic, our rent collection success rate has been over 99%. With Bahia Property Management, owners enjoy having a reliable source of income every month.

We have a 24-hour Emergency Response Line to handle urgent issues, including flooding and electrical issues. Our dedicated team is available around the clock to promptly address emergency situations. As a busy landlord, you can focus on your priorities while we take care of your rental properties.

We screen every tenant who moves in. We review their credit, background, employment, income, and rental history. We know all the red flags to avoid, so you won’t have to deal with a problem tenant later. Bahia’s thorough screening process ensures that we lease to qualified tenants.

We offer a 12 Month Tenant Guarantee, which means if a tenant we place is removed within the first year, we’ll replace the tenant without charging a lease fee (please note this only pertains to Bahia’s portion of the fees. If a 3rd party broker brings in a new tenant through MLS, then their commission will still apply). This guarantee ensures that you have a qualified tenant in your home and provides peace of mind to our property owners.

There are no hidden fees. Unlike some management companies, we do not charge a percentage of maintenance bills, nor do we receive any kickbacks from the vendors we employ. We upload all vendor receipts to your online owner account, so you’ll know exactly the cost of each repair. Our broker has even signed an affidavit stating that Bahia Property management does not charge any hidden fees, upcharges or get kickbacks from vendors.

We ensure transparency by uploading all vendor receipts to your online owner account. This allows you to have a clear view of all expenses associated with your rental property.

Our lease agreements are prepared by our attorney who specializes in Landlord Tenant Law. Our attorney-drafted lease protects your interests as a property owner and ensures that all necessary legal aspects are covered.

Yes, we create detailed move-in/move-out reports with photos that show your property in detail. These reports help keep tenants accountable for any damages they may cause during their tenancy.

Our team has years of experience resolving tenant problems. We proactively address issues and make sure your tenant complies with the lease and community regulations. Our goal is to maintain a harmonious and compliant rental environment.

Yes, our team is English-Spanish bilingual. Several areas in Florida have large Hispanic communities, and our bilingual team makes renting in these communities easier. We can effectively communicate and cater to the needs of bilingual tenants and property owners.

Yes, we are accredited by the Better Business Bureau (BBB) and hold an A rating. BBB accreditation stands for the highest standards of business conduct, and our accreditation reflects our commitment to providing excellent property management services.

Yes, we have experience managing properties for owners from over 23 countries. We understand the unique needs and challenges that international property owners may face. We can assist with various services, including home sales and addressing tax ID issues for international investors.

We are committed to excellence in customer service. Our 120 Day Satisfaction Guarantee ensures that if you’re not thrilled about the way Bahia works after 120 days, we’ll refund your management fees. Your satisfaction is our priority.